Privacy Policy

This Privacy Policy (“Privacy Policy”) describes the information that SOFTCANE SOLUTIONS PVT. LTD. (hereinafter referred to as “Company,” “We,” “we,” “Our,” “our,” “Us,” or “us”) may collect from a user (“You,” “Your,” or “User”) on or through our website https://www.softcane.com , https://www.cloudhealth.in (“Site”), directly or in relation to services otherwise rendered by Us (collectively “Platform”), and the use of our products and services provided through the Platforms (“Services”). The Services may include installing and providing access to hardware or software devices for the implementation of the Platform, as may be provided by us through the Site, and scheduling a physical consultation with a Registered Medical Practitioner (each a “Service,” and collectively the “Services”). This Privacy Policy also explains how We use, process, disclose, and try to protect such information. You agree and understand that the Company is responsible for the operation and maintenance of the Platform and that all information collected and processed on the Platform is collected and processed by Us strictly in relation to Our business. By using Our Platform, or the Services, you confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy, and the Terms of Use (the “Terms”) and the collection, storage and processing of Your information in accordance with them.

(a) Section 43A of the Information Technology Act, 2000 (“IT Act”);

(b) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and

(c) Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).

We receive and store any information You enter on Our Platform or provide us in any other way. When You register on the Site, We collect registration details such as phone number, name, geographical address and email address We may also collect information required for providing You Services on the Platform including, facilitating consultation bookings with a Registered Medical Practitioner, past medical prescriptions etc. You can choose not to provide certain information, but then You may consequently not be able to take advantage of many of Our features. We may also collect sensitive personal data or information (“SPDI”) about You when You use Our Service(s) on the Platform. This information includes health information We receive from You or, on your behalf, such as information or records relating to Your medical or health history, health status and laboratory testing results, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, diagnostic results, Patients health ids, other health-related information and any other information inferred therefrom. By using the Service, You consent to the recording, storage, and disclosure of such communications You send or receive for these purposes. We may also store and process prescriptions, treatment notes, recommendations and other data generated by Medical Practitioners on or through the Platform, and data shared by third parties such as diagnostics related information; prescription related information etc. and may retain such material for our records for the duration of You availing the Services or for any such period required or permitted under applicable law.

We receive and store certain types of information whenever You interact with Us. For example, We obtain certain types of information when Your web browser accesses the Site or advertisements and other content served by or on behalf of us on other web sites. We may also receive/store information about Your location and Your mobile device, including a unique identifier for Your device. We may use this information for internal analysis and to provide You with location-based services, such as advertising, search results, and other personalized content.

We use information We collect, in a variety of ways in order to provide the Services on the Site and to operate Our business, including the following:

• To process and deliver Your service requests with Us.
• To operate and improve the Platform in order to foster a positive user experience.
• To enable Your access to Our Site to provide You Services
• Research
• We use the information that You provide for such purposes such as responding to Your requests, customising Your orders, improving Our Platform or communicating with You
• To comply with applicable law;
• To conduct audits and quality assessment procedures;
• To analyse the use of Our resources, troubleshooting problems and improving Our Products and Services.
• Contacting Users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new services.
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law.
• To contact You, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on Our products and Services
• We may use “cookies” information and “automatically collected” information We collect on the Platform to
• Monitor aggregate site usage metrics such as total number of visitors and pages viewed

We use information We collect, in a variety of ways in order to provide the Services on the Site and to operate Our business, including the following:

• To process and deliver Your service requests with Us.
• To operate and improve the Platform in order to foster a positive user experience.
• To enable Your access to Our Site to provide You Services
• Research
• We use the information that You provide for such purposes such as responding to Your requests, customising Your orders, improving Our Platform or communicating with You
• To comply with applicable law;
• To conduct audits and quality assessment procedures;
• To analyse the use of Our resources, troubleshooting problems and improving Our Products and Services.
• Contacting Users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new services.
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law.
• To contact You, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on Our products and Services
• We may use “cookies” information and “automatically collected” information We collect on the Platform to
• Monitor aggregate site usage metrics such as total number of visitors and pages viewed

• To ensure the security of the information we gather online, encompassing technical, operational, and physical security measures, we securely store your personally identifiable information on computer servers situated in a protected environment. We also ensure that all third-party service providers receiving personal information implement similar precautions to safeguard the information received from us.
• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information You input in addition to maintaining security of Your information as per the international standards on "Information Technology Security Techniques Information Security Management System-Requirements".
• We restrict access to personal information, to Our employees and agents who need to know that information in order to process it for Us, and who are subject to strict contractual confidentiality obligations, and may be disciplined or whose relationship with Us may terminate if they fail to meet these obligations.
• No employee or administrator will have knowledge of Your password of Your account on the Site or the Application. It is important for You to protect Your account against unauthorized access to Your password and Your username, as detailed in the ‘User Account, Password and Security’ section of the Terms. You must be sure to log off from the Site or when You have finished use thereof. We do not undertake any liability for any unauthorised use of Your account and password.
• If You suspect any unauthorized use of Your account, You must immediately notify us by sending an email to the contact details indicated in the contact section. You shall be liable to indemnify Us due to any loss suffered by Us due to such unauthorized use of your account or password
• Under certain circumstances, We shall not be able to take Your prior consent before disclosing Your information in case the information is demanded by government agencies or otherwise mandated under law to obtain SPDI, or during investigation of cyber incidents, prosecution of offenses etc.
• Further, We shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.

We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, or in the Privacy Policy itself, we will display a notice on the Website or send you an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact support@softcane.com to deactivate your account. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. If you use the Services or access the Website after a notice of changes has been sent to you or published on the Website, you hereby provide your consent to the changed terms.

We strongly encourage parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools can also prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although our Website and Services are not intended for use by minors, we respect the privacy of minors who may inadvertently use the internet or the mobile application

The Site may include hyperlinks to various external websites, and may also include advertisements, and hyperlinks to applications, content or resources (“Third Party Links”) . We have no control over such Third Party Links present on the Site or the Application, which are provided by persons or companies other than Us. You acknowledge and agree that We are not responsible for any collection or disclosure of Your information by any external sites, applications, companies or persons thereof. The presence of any Third Party Links on Our Site or App, cannot be construed as a recommendation, endorsement or solicitation for the same, or any other material on or available via such Third Party Links.

You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your information via Third Party Links, as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products services, or other materials on, or available via such Third Party Links. This will include all transactions, and information transmitted therein, between You and any such third party sites or applications or resources, such transactions are strictly bi-partite. We shall not be liable for any disputes arising from or in connection with such transactions between You and the aforementioned third parties.

Our services are entirely digital, and we do not ship or deliver any physical products.

We structure our payments into two stages: an initial fee charged prior to installation (e.g., installation fees) and the remaining balance due after the successful completion and your satisfaction with our services. Given this model, cancellations typically do not apply once the service process has begun. Furthermore, we do not offer refunds on any payments made.

However in case there are any queries regarding cancellation you may contact at support@softcane.com .

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to using it, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.

If You have any concern about privacy or grievances on the Site or the App, please contact us with a thorough description and We will try to resolve the issue for You. If You have any concerns or questions in relation to this Privacy Policy, You may address them at:

Softcane Solution Private Limited

Address : Plot No. 288 Sector 7 PCNTDA, Bhosari, Pune 411026

Phone: +91 83 8000 2004 | Email : support@softcane.com